Privacy Statement

The keepingyourhome.ie website is maintained by the Citizens Information Board, a statutory agency responsible for providing information, advice and advocacy services to the public in Ireland. The Citizens Information Board fully respects your right to privacy, and will not collect any personal information about you on this website without your clear permission. Any personal information which you volunteer will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Acts, 1988-2003.



This statement relates to our privacy practices in connection with this website. We are not responsible for the content or privacy practices of other websites. Some technical terms used in this statement are explained at the end of this page.

Collection and use of personal information

The keepingyourhome.ie website does not collect any personal data, apart from information that you volunteer. (For example, when providing feedback or asking a question). Any information you provide in this way is used only for the purpose you provide it.

Information we routinely collect

We may collect the following information from each user of this site:

• Statistical information (IP address and hostname, browser version, pages visited etc.).
• The previous website address from which you reached us, including any search terms used
• Other information submitted in forms, for example if you submit your personal details when requesting a form or providing feedback

What we use the information for

Any personal information you provide will be used only for the purpose supplied. If you make a request for a form, the details supplied will be passed to the Department or Agency responsible. Queries submitted are handled by the Citizens Information Phone Service which provides a confidential information service. Your details will be deleted from the system after a set period of time. Any other information collected, is used only for analysing usage patterns, in order to guide us in improving the site.



Citizens Information will neither make attempts to identify individual visitors, nor associate the technical details listed above with any individual. It is our policy never to disclose such technical information in respect of individual website visitors to any third party unless obliged to disclose such information by a rule of law. The technical information will be used only for statistical and other administrative purposes.



You should note that technical details, which we cannot associate with any identifiable individual, do not constitute "personal data" for the purposes of the Data Protection Acts, 1988 - 2003.

Further Information or to make a request

If you are concerned about how personal data is processed via this website, please do not hesitate to bring such concerns to our attention at:

Citizens Information Board

Ground Floor

George's Quay House

43 Townsend St

Dublin 2

Telephone: +353 1 6059000

Fax: +353 1 6059099

Glossary of technical terms used

Web Browser

The piece of software you use to read web pages. Examples are Microsoft Internet Explorer, Netscape Navigator and Opera.

IP Address

The identifying details for your computer (or your internet company's computer), expressed in "internet protocol" code (for example 192.168.72.34). Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.

The identifying details for your computer (or your internet companys computer), expressed in "internet protocol" code (for example 192.168.72.34). Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.